Delivery & Returns


Delivery

Tracked P&P in NZ inc rural $5 - & $12 AU.
While we do our best ensure your product reaches you, we cannot be held responsible for undelivered packages.

Returns

Unfortunately we can’t offer you a refund or exchange once your payment has been processed. Orders cannot be cancelled after they have been dispatched.

If you have not been supplied with the correct items as listed on your order, please contact us by email: hello@tantasticshop.co.nz.. We will then ask you to return the incorrect item to us, on receipt of the package we will reimburse your postage costs and send you the correct items immediately. 

Faults

Inspect the products immediately on delivery. If there are any missing, damaged or faulty items please notify us within 48 hours. Any damaged or faulty goods should be returned within 14 days for replacement.

We strongly advise that any returns should be made by tracked courier to cover the value of the goods. 

Please make returns, along with order confirmation slip to:
Tantastic New Zealand Ltd
158 Lonely Track Road 
Albany 
Auckland 0632